Field more service requests with less work

Maintenance requests can actually be a good thing, because the more that come in as small issues, the less likely you’ll have to deal with bigger problems down the road.

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Handle service requests 24/7
without feeling like you are on call

Tenants appreciate being able to request service anytime, day or night, without worrying about disturbing you. And you can save yourself a lot of time, money and trouble with a little automated help from Sara, the voice of ProHomes.

Choose who receives calls

ProHomes gives you the option to receive calls yourself, route them to a trusted contact, or a combination of both.

Receive the notice first, and forward it on

You can to receive requests first, then forward them to the appropriate vendor right from the notification. This allows you to easily share information and track the work without getting stuck in the middle.

Route calls directly to trusted contact

If you have a trusted handyman or property manager, ProHomes gives you the option of having the calls routed right to your vendor. You'll still get access to the messages to stay in the loop.

Check out our blog for helpful tips and articles

Set up your tenant service hotline

ProHomes lets you customize how your service request hotline works to match your work style and schedule. All calls come in to each unit’s designated ProHomes phone number, keeping your private number private.

Set the hours you want to receive calls

You can choose to receive calls always, never, based on a basic schedule such as a 9-5 workday, or based on an advanced schedule where you can select your start and end times for each day of the week. During a time when you’re not available, Sara will take a message for you so you’re not disturbed.

Stay in the loop with email notifications

Every time a new service request comes in, Sara will send you an email with a link to the message and call details, like the time of call and caller ID.

Choose how to handle requests by text

When a service request by text message is received, ProHomes will forward it to the email address or phone number you specify. Receive these notifications yourself, or select to have them delivered to a trusted partner.

Choose what Sara will say

If calls come in when you’re unavailable, Sara will take a message. You can select her pre-scripted message or enter your own.

If this is an emergency that is severely threatening your safety, belongings, or the unit itself, please hang up and dial 911. For all other issues, please leave a message including the best way and time to get a hold of you.

You have reached the tenant service hotline for Preston Place. If this is an emergency, please hang up and dial 911 now. For all other issues, please leave a message detailing your service request, and include your name, contact information and best time to reach you. We will get back to you as soon as we can.

Help on-demand.

If you ever have any questions while working with rent reminders, or any other feature in your ProHomes account, just call or start a live chat with us. We’re available Monday–Friday, 7am - 4pm, PST