You can to receive requests first, then forward them to the appropriate vendor right from the notification. This allows you to easily share information and track the work without getting stuck in the middle.
If you have a trusted handyman or property manager, ProHomes gives you the option of having the calls routed right to your vendor. You'll still get access to the messages to stay in the loop.
You can choose to receive calls always, never, based on a basic schedule such as a 9-5 workday, or based on an advanced schedule where you can select your start and end times for each day of the week. During a time when you’re not available, Sara will take a message for you so you’re not disturbed.
Every time a new service request comes in, Sara will send you an email with a link to the message and call details, like the time of call and caller ID.
When a service request by text message is received, ProHomes will forward it to the email address or phone number you specify. Receive these notifications yourself, or select to have them delivered to a trusted partner.
If this is an emergency that is severely threatening your safety, belongings, or the unit itself, please hang up and dial 911. For all other issues, please leave a message including the best way and time to get a hold of you.
You have reached the tenant service hotline for Preston Place. If this is an emergency, please hang up and dial 911 now. For all other issues, please leave a message detailing your service request, and include your name, contact information and best time to reach you. We will get back to you as soon as we can.